wn bd Privacy Policy

This Policy applies to wn bd's website, mobile application, and all related services. When you register on our platform, play games, make financial transactions, or contact customer support, various types of data are generated. The main purpose of this Policy is to clearly explain how we manage that data.

This Policy applies only to services provided through the wn bd platform. It does not cover any third-party websites or services, and responsibility for data management on those services rests entirely with the respective third parties.

2.1 Identity Information

We collect the following information during account registration:

• Full name and date of birth
• Valid email address
• Mobile number
• National ID card or passport number (for identity verification)
• Username and password chosen by the user (stored in encrypted form)

2.2 Financial Information

Relevant financial information is collected during deposits and withdrawals. Account numbers or reference details required for transactions via bKash, Nagad, Rocket, Upay, and bank transfers are stored. However, full payment card numbers or PIN codes are never stored on our servers.

2.3 Usage Information

Information about your activity on the platform is collected automatically, including:

• Game history, bet amounts, and results
• Login times and session duration
• Device type and operating system used
• IP address and approximate geographic location
• Browser type and language settings

2.4 Communication Information

When you contact customer support via live chat or email, a record of that conversation is kept. This is used to improve service quality and to assist you in future interactions.

3.1 Information You Provide Directly

Information you provide yourself through registration forms, identity verification processes, payment management, and contact with customer support is collected directly.

3.2 Automatic Collection

Some information is collected automatically when you access the platform through cookies, log files, and similar technologies. These technologies are used to improve your experience and ensure the security of the platform.

3.3 Third-Party Sources

Supplementary information may sometimes be collected from legitimate third-party sources for identity verification or fraud prevention purposes. Applicable laws are always followed in such cases.

wn bd uses collected information for the purposes listed below:

• Account Management: For registration, login, password recovery, and account verification.
• Service Delivery: For operating games, processing financial transactions, and managing bonuses.
• Security and Fraud Prevention: For detecting suspicious activity and maintaining the integrity of the platform.
• Identity Verification: For confirming users' age and preventing the creation of multiple accounts.
• Customer Support: For resolving your queries or complaints promptly.
• Personalised Experience: For providing game recommendations and relevant notifications based on your preferences.
• Service Improvement: For analysing usage patterns to improve platform performance and user experience.
• Responsible Gaming: For monitoring excessive gaming behaviour and providing support — visit our Responsible Gaming page to learn more.

Your information is not used for any purpose beyond those listed above without your consent.

wn bd does not sell your personal information. However, information may be shared with specific third parties in the following circumstances:

5.1 Service Provider Partners

Third parties handling payment processing, identity verification, game technology, and customer support are provided only the information necessary for their work. These partners are required to follow our guidelines and privacy standards.

5.2 Legal Obligations

Information may need to be disclosed in response to court orders, lawful requests from government authorities, or other legal obligations. In such cases, information is disclosed only to the relevant authority and nowhere else.

5.3 Fraud Prevention

Certain information may be shared as part of industry-standard data sharing practices to protect platform security and prevent financial crime.

5.4 Business Changes

In the event of a change in business ownership or a merger, user information may be transferred to the new party. In such situations, users will be notified in advance and their information will continue to be protected under this Policy.

The wn bd platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help recognise your identity and preferences on subsequent visits.

6.1 Essential Cookies

These cookies are necessary for keeping login sessions active, ensuring security, and enabling basic platform functionality. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personalised preferences. Disabling them may limit some features.

6.3 Analytics Cookies

These cookies are used to collect statistics on platform usage. The data obtained is analysed only in aggregate and is not used to identify you personally.

You can control cookies by changing your browser settings, though disabling certain cookies may affect platform functionality.

7.1 Retention Period

Relevant information is stored for as long as your account is active. After an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements. Once that period ends, the information is securely deleted or anonymised.

7.2 Technical Safeguards

wn bd takes the following technical measures to protect your information:

• Data transmission is secured through SSL encryption
• Passwords are always stored in hashed and encrypted form
• Access to sensitive data is restricted to authorised personnel only
• Regular security audits and vulnerability assessments are conducted
• Data backup and recovery systems are kept ready at all times

7.3 Data Breach Management

If a data breach occurs, we will notify affected users in a timely manner as required by applicable law and take immediate steps to limit any damage.

As a user of the wn bd platform, you have the following rights over your own personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will generally provide the complete information within 30 days.

8.2 Right to Correction

If any information stored about you is incorrect or incomplete, you may request a correction. Some information can be changed directly in your account settings; for others, you will need to contact customer support.

8.3 Right to Deletion

You may request deletion of your information in certain circumstances. However, this request may not be possible to fulfil where legal obligations, ongoing disputes, or fraud investigations are involved.

8.4 Right to Restrict Processing

In some cases, you may request that the processing of your information be restricted. We will evaluate such requests and assist where possible.

8.5 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, you may use the unsubscribe option at any time. However, important service-related messages will continue to be sent.

To exercise these rights, please contact our customer support team. Our FAQ section may also be helpful for general questions.

wn bd strictly prohibits registration and use of services by anyone under the age of 21. Age verification is in place at registration, and no information relating to minors is knowingly collected.

If it is found that a minor has created an account illegally, that account will be closed immediately and all related information will be securely deleted.

wn bd reserves the right to amend this Privacy Policy as needed. For significant changes, a notification will be sent to the registered email address or displayed directly on the platform.

Continued use of the platform after any changes will be considered acceptance of the revised Policy. You are therefore encouraged to revisit this page periodically.

To learn about the overall terms of use and general user responsibilities, you may read our About Us page.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support team. We are ready to assist in both Bengali and English, 24 hours a day, 7 days a week.

For formal requests related to data protection, please contact us at the email address below: